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All renters should familiarize themselves with the rights and responsibilities as a tenant and the responsibilities of the landlord.

The landlord is the owner of the house or building you live in. Those who own larger buildings sometimes hire property managers or superintendents to collect rent and manage the building.

Landlord and tenant responsibilities can vary in different provinces/territories, so it is important to review fact sheets related to the province or territory where you plan to rent a home. These sheets are available at and include contact information for local rental authorities and related links.

The landlord is responsible for:

  • Collecting rent.
  • Keeping the building safe and in good condition.
  • Providing everything that comes with the apartment and is included in the rent, such as the refrigerator, stove, heating system, as well as handling and paying for repairs when something breaks.
  • Landlords cannot refuse to provide you with utilities, such as electricity or water. The cost of those services may or may not be included in your rent, however, tenants usually install and pay for cable TV and internet services.
  • Landlords cannot threaten you or prevent you from enjoying your home in a reasonable way, nor can they seize any of your property without a legal order permitting them to do so.

Tenants are responsible for:

  • Paying rent fully and on time.
  • Maintaining the property and keeping it clean.
  • Contacting the landlord whenever anything needs to be serviced or repaired.
  • Allowing the landlord or superintendent to carry out repairs or show the apartment to prospective tenants if you plan to move out. The landlord must provide proper notice before entering your apartment.

If a landlord fails to meet their responsibilities, contact the rental authority in the province or territory where you live for assistance.